I was a little dissapointed because the sale was ending that day but I guess they should be more disappointed because I was trading my wife's ring in to buy a $9000 Neil Lane ring. I guess getting home 15 minutes early is worth more important than a $9000 sale...
My wife and I have had the best service we have ever had at A jewelry store ever. The two brother's working there (Alex and Teddy) are 2 of the nicest gentlemen. Helpful and very knowledgeable. Also two of the friendliest men either of us have encountered at any store we have shopped at. When you shop there ask for one of them.
After talking it over with my wife I decided to trade it in because I didn't want to put more money into a set of rings we weren't really happy with.
I drove by on a Saturday night to pick up our rings and talk about trading hers in. It was 8:45 and they close at 9:00 and the bars were already down and the doors were locked.
If I could give 0 stars I would.
I spoke with a gentleman about a week ago while dropping off our rings to be cleaned. I talked with him about either having a custom anniversary ring made or trading in the whole set to upgrade.
Bought 2 rings and have had it back 4 times due to diamonds falling out. Last time I picked it up after another 2 weeks of waiting I asked the Kay jeweller guy to inspect it and clean it before I leave with it and he said "what for". I said because I said to. He said I wouldn't have that done if I were you. WHAT... What an idiot. I WILL NEVER BUY FROM KAY JEWELERS AGAIN. EVER.
Kay Jewelers is a US Jewelry Store based in Cranberry Township, Pennsylvania. Kay Jewelers is located at 20111 Route 19 Room #107, Cranberry Twp, PA 16066, USA.
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